Hemophilia Navigator Program
As with most lifelong conditions, Hemophilia and other bleeding disorders requires a team of healthcare professionals to successfully manage patients’ therapies. Diplomat Specialty Pharmacy’s dedication to “keeping patients healthier longer…one patient at a time"™ has led to the expansion of its disease management programs to include bleeding disorders, thereby creating Diplomat’s Hemophilia Navigator.
Understanding the complexities and seriousness of managing bleeding disorders, Diplomat provides patient assistance every step of the way, from taking in a referral to the ongoing training of patients in managing their bleeding disorder. Diplomat works in concert with patients, providers, payors, pharmaceutical companies, and suppliers to ensure the timely management and delivery of patients’ medications and related needs.
Diplomat’s Hemophilia Navigator program is a fully integrated service model to assist patients with all bleeding disorders better manage their condition through:
- Pharmaceutical Care Review: Our pharmacists and nurses thoroughly review each patient’s medical history, drug history, and laboratory values to verify that treatment ordered is appropriate.
- Clinical Care Review: Our clinical staff acts under the direction of the Hemophilia Treatment Center (HTC) to individualize care.
- Educational Protocol: All educational guidelines are age specific and aligned to support and reinforce the teaching provided at the HTC.
- Operational overview: Each referral is assigned to a Patient Care Representative (PCR) that communicates reimbursement issues (including determining the lowest cost of care), educate on policies and procedures, and coordinates timely and proper delivery of products.
- Navigator Patient Care System (eNAV™): An electronic patient care system that features medication history tracking and related cost savings—patient care is customized instantly.
- Delivery: All drugs shipped are packaged to protect the integrity of the drug. Shipments are monitored and tracked internally as well as through the shipping company’s web site.
- Inventory Management and Refills: Patient specific inventory is kept on-hand to ensure quick and prompt deliveries; an emergency supply procedure includes around the clock (24/7) delivery. In addition our auto-refill program is set up for each patient which includes contacting the patient directly to verify that the refill is needed or if necessary.
Diplomat takes pride in developing programs that are all about our patients, and our patients appreciate it. A 2008 survey showed that, “99% of the patients responding are satisfied overall with Diplomat, including a very substantial 89% who are ‘very satisfied’.” If you’re looking for a pharmacy team that believes nothing is more important than patients’ health to provide the most optimal lifestyle, choose to team up with Diplomat Specialty Pharmacy and its Hemophilia Navigator program.
Phil Hagerman, RPH, President/CEO